Smart call routing (ACD)
Automatically route every call to the most suitable agent or team based on skill, priority, and business hours.
cloud call center
Cloud Call Center
A full cloud contact center powered by 3CX: smart call routing, recording, real-time reports, and integration with your systems.
overview
Overview
mithaaq's Cloud Call Center is a complete contact center running entirely in the cloud, powered by 3CX. It gives your organization full control over inbound and outbound calls without any hardware or complex infrastructure.
Automatically distribute calls to the right team, record every call, and track your team's performance through real-time reports and dashboards — from a single screen, anywhere.
Why a cloud call center?
- Fast activation in days, with no complexity or hardware.
- Clearer costs with no infrastructure investment.
- Full flexibility — your team works from the office or remotely.
- Integrations with your CRM, stores, and booking systems.
features
Key features
Interactive voice response (IVR)
Professional voice menus that guide callers to the right department before reaching an agent.
Call recording
Record calls for quality, training, and compliance, with secure encrypted storage.
Real-time reports & dashboards
Track call volumes, wait times, and team performance in real time from a single dashboard.
Integrations with your systems
Connect your call center to CRM, e-commerce, and booking systems via ready integrations and APIs.
Mobile & web softphone
Your team works from the browser or a mobile app anywhere, with no extra hardware.
Video conferencing & meetings
Built-in video meetings and calls for your team and customers, right from the platform.
Secure & reliable in the cloud
A reliable cloud infrastructure with high availability and data protection, with no hardware maintenance.
use cases
Use cases
Customer service centers
Handle high volumes of inbound calls and distribute them efficiently to cut wait times.
Sales teams
Faster outbound calling, lead follow-up, and logging outcomes straight into your system.
Technical support
Skill-based routing linked to tickets for faster, more organized resolution.
Bookings & appointments
Take booking and appointment requests and confirm them automatically via smart voice menus.
industries
Industries we serve
faq
Frequently asked questions
Do I need hardware or infrastructure?
No. The system is fully cloud-based. You only need an internet connection and a headset, and it runs from the browser or a mobile app.
Can it integrate with our CRM?
Yes, through ready-made integrations and APIs that link calls to your customer data.
Do you provide Saudi numbers?
Yes, we provide unified and local numbers suited to your organization.
How long does activation take?
Usually within a few days, depending on team size and requirements.
Can agents work remotely?
Yes, your team can work from anywhere via the browser or mobile app with the same efficiency.
Are calls recorded and secured?
Recording is optional and under your control, and data is stored securely and encrypted.
ready?
Ready to activate Cloud Call Center?
A full cloud contact center powered by 3CX: smart call routing, recording, real-time reports, and integration with your systems.